Data Deletion Requests

Users may request deletion of their personal data by:

 

 

    • Including “Data Deletion Request” in the subject line

 

    • Providing account details (registered name/order number)

 

 

Deletion Process

 

    1. Verification: Our team will confirm your identity within 3 business days

 

    1. Processing: Data removal begins after verification (5-7 business days)

 

    1. Completion Notice: You’ll receive confirmation via email

 

 

Data Retention Exceptions

We may retain certain data where required by law:

 

    • Transaction records for financial compliance (7 years)

 

    • Fraud prevention records

 

    • Published product reviews (anonymous form)

 

    • Aggregated analytics data

Note: Backups containing deleted data will be purged during scheduled maintenance (within 30 days).

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